Return Policy

We offer a 10-day 'buyer's remorse' return policy. Unopened boxes can be returned with no questions asked. Opened and flown product can be returned and must be in new working order (subject to our discretion). Opened boxes will incur a 20% restocking fee. Please contact us and our returns department will process your request.

The returned merchandise must be in its original condition as well as the original documentation and packaging; otherwise the return will not be honored.

Original condition means that there are no scratches, marks or blemishes on the product and the security tags are still attached. The product must not have been sized or altered in any way.

  • Damaged Box or Damaged Product: If you receive damaged or incorrect item(s), contact Customer Support no later than 5 business days of receipt of your shipment to make the necessary corrections. If there is extensive damage to the box, refuse delivery and contact a Customer Support immediately at 1-855-741-8324 ext. 1.
  • Refusal of Delivery: If a package is refused for delivery, outside of arriving damaged or in a damaged box, the customer will be responsible for actual shipping charges incurred by OmniView Tech Corp. Once we receive the package back in our warehouse, we will issue a credit to the original form of payment for the purchase price less the actual shipping cost of shipping the package to you.
  • Incorrect Shipping Address Provided: Packages that are returned because of an incorrect address provided by the customer will be subject to additional shipping charge. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be reshipped will be subject to a reshipping fee. If the package is returned and customer has not contacted Sustomer Support the order will then be refunded back to the original form of payment.
  1. 'Special Order' items are considered to be final sale. 
  2. Products determined to be dead on arrival ("DOA") can be exchanged for identical replacements or a refund of the purchase price, within 10 days.
  3. Merchandise cannot be returned if it has been damaged as a result of improper use or accident.
  4. Please contact us for an RMA number prior to shipping your product(s) to us. Products sent to our office without an RMA number will be sent back to the shipper with shipping charges to be collected. Please read the following shipping instructions carefully: 

Required Packaging Steps:
A. Place item in ESD (Electro Static Discharge) Bag (For electronics only.)
B. Wrap with 2 inches of bubble wrap or non-movable foam cushioning
C. Place in sturdy cardboard box. Do not use chipboard, as it is not strong enough to withstand the rigors of transit. Please make sure the corrugated carton is free from defects and is structurally sound. Note: Returning an item in an envelope, will void the warranty.
D. Please write the Return Material Authorization number on outside packaging, on three sides in bold print.
E. When shipping multiple items, each item must be, packed as above, items must not directly touch each other and cannot move inside the packaging. All products must be, packed in individual anti-static bags and in a sturdy cardboard box. Please utilize original packaging when available. DO NOT USE peanuts or packing material that can shift or settle during transit. Warning: Returning an item in an envelope, will void the warranty.

Send your product to the address located on our contact page. Retain a record of your RMA number and all tracking/shipping numbers for your records. This will allow us to better serve you with possible inquiries.

Your Return Material Authorization number must be visible on 3 sides of the box. Any package sent in without an RMA number will be returned to you non-repaired.

Use a traceable carrier. Use a traceable carrier for transport or a signed for service (i.e., Airborne, Fed Ex, UPS, XpressPost, etc.) with the post office (Canadian customers only) as they provide you with a tracking number and proof of delivery. The cost of sending an item to our service centre for warranty service, is paid by the customer. OmniView Tech pays for the return shipment. If upon arrival your products are out of warranty the shipment will be returned to you at your cost.